Kitchens, Bathrooms, Bedrooms & Flooring
Terms and Conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they obtain all that you want and nothing that you are not happy with. If you are not sure about anything, please contact 01527 592395.
- These terms and conditions will apply to the purchase of goods by you (the consumer). We are Kensi Hope Interiors Ltd a company registered in England and Wales under number 09784712 whose registered office is at Newton House, Hewell Road, Redditch, Worcestershire, B97 6AY. Our email address is [email protected], telephone number 01527 592395.
- These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these terms and conditions.
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession
- Contract means the legally-binding agreement between you and us for the sale and purchase of Goods
- Delivery Location means the Supplier’s premises or other location where the Goods are supplied, as set out in the Order
- Goods means any goods that we supply to you, of the number and description as set out in the Order
- Order means the Customer’s order for the Goods from the Supplier as set out in the Customer’s order/invoice in acceptance of the Supplier’s quotation.
- The description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size
- In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.
Basis of Sale
- The description of the Goods in our website, catalogues, brochures or other forms of advertisement does not constitute a contractual offer to sell the Goods
- When an order has been made, we can reject it for any reason, although we will try to tell you the reason without delay
- A contract will be formed for the Goods ordered once payment has been made and received.
- Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time
- No variation of the Contract, whether about the description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing
- We intend that these Terms and Conditions apply only to a contract entered into by you as a consumer where we, the Supplier and you the Customer, enter the contract at any of the Supplier’s business premises, and where the Contract is not a contract (i) for which an offer was made by the customer in the Supplier’s and the Customer’s simultaneous physical presence away from the premises, or (ii) made immediately after the Customer was personally and individually addressed in the Suppliers and the Customer’s simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, e.g. by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.
Price and Payment
- The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may agree in writing
- Prices of Goods exclude VAT and the VAT rate will be added on to the invoice/order at the rate applicable at the time the Order is processed and payment is made. The Total amount on the invoice and total amount paid will have VAT included in.
- Payment for Goods must be made at least 21 days in advance of delivery. You must pay either by BACS transfer to our account or visiting the showroom where payment can be made by card. Payment will then be taken immediately or otherwise before delivery of the Goods.
- Goods will be delivered to the showroom address Newton House, Hewell Road, Redditch B97 6ay by the time or within the period agreed, or failing any agreement, without under delay and in any event, not more than 30 days after the day on which the Contract is entered into
- In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
- If delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on time was essential: or
- After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period
- If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract
- If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them at your cost or allow us to collect them from you.
- If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
- We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay for import duties or other taxes, as we will not pay them.
- You agree we may provide the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges
- If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them
- The Goods will become your responsibility from the completion of delivery or Customer Collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
- Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered and accepted by you
- You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal and cancellation
- You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability
- You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 14 days after the Contract was made, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your expense with proof of purchase. Then we will without delay refund to you the price for those Goods, but we can retain any separate delivery/re-stockage charge. This does not affect your rights when the reason for the cancellation is any defective Goods. Refunds will be paid to the payment card or through BACS transfer used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned products or 14 days after our receipt of evidence of the return of the products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them
- If a product is of unsatisfactory quality or unfit for purpose we will replace or repair the goods like for like
- Please note no refunds or exchanges can be given on Bespoke/ Made to Measure Goods or Special-Order Goods
- Please note no refunds or exchanges will be given for any over purchases for you as the consumer based on measurements you have provided with the purchase.
Conformity and Guarantee
- We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation
- Upon delivery, the Goods will
- Be of satisfactory quality
- Be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be fit for any purpose held out by us or set out in the Contract; and
- Conform to their description
- It is not a failure to conform if the failure has its origins in your materials.
- We will immediately, or within a reasonable time, give you the benefit of any free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer’s guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights
- Under the consumer rights act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described and gain a full refund.
- The right is limited to 30 days from the date you take ownership of your product.
Circumstances beyond the control of either party
- In the event of any failure by a party because of something beyond its reasonable control:
- The party will advise the other party as soon as reasonably practicable; and
- The party’s obligations will be suspended so far as is reasonable, provided that that party will not affect the Customer’s above rights relating to delivery and the right to cancel below.
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information
- For the purposes of these Terms and Conditions:
- Data Protection Laws means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EG (Data Protection Directive) or the GDPR
- GDPR means the General Data Protection Regulation (EU) 2016/679
- ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR
- We are Data Controller of the Personal Data we process in providing the Goods to you
- Where you supply Personal Data to us so we can provide Goods to you, and we process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
- Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
- We will only process Personal Data for the purposes identified;
- We will respect your rights in relation to your Personal Data; and
- We will implement technical and organisational measures to ensure your Personal Data is secure.
- For any enquiries or complaints regarding data privacy, you can contact Office Manager at the following e-mail address: [email protected]
- The supplier does not exclude liability for (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonable foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a consumer because the Supplier believes the customer is not buying the Goods wholly or mainly for its business.
Governing law, jurisdiction and complaints
- The Contract (including any non-contractual matters) is governed by the Law of England and Wales
- Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland
- We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers are advised to contact the business direct via telephone, email or visiting the premises. We will aim to respond to all correspondence within 7 days of hearing it.